“Our internal GIS is a complex tool to communicate to our customers. Implementing Pozi allows us to show crucial customer services online” says David Jackson, Manager of Information Services, Cardinia Shire Council.“Cardinia Shire provided more information than usual,” says Simon O’Keefe, Founder and Director of Groundtruth. “The focus was not just about delivering lots of content, but information for their area’s growing number of young families moving in to the area.”
- If they’ve forgotten which bins to put out, residents head to the Pozi map and find their next bin and recycling collection date. Add hard waste to that too.
- Residents can also easily find their property and land parcel details, planning zones and overlays, plant zones all online.
- Come voting time, they can also quickly check their ward.
- Any issues? Councillor names and details are also detailed.
“(Pozi) looks like it’s part of our website. Simon worked hard to make it work and to meet our needs,” says Nathan Moore, IT Project Officer, Cardinia Shire Council.Since launching Pozi, Cardinia Shire Council has received positive feedback from their residents who rely on the information.
“It’s fantastic to hear residents are engaging with their property information and see it come to life in such a positive way. Residents are really passionate about their area’s details”, says Peta Levett, Senior Digital Communications Officer, Cardinia Shire Council.“We see great online traffic data and know visiting the website has become a key part of customer service interaction. The waste and recycling collection widget is one of the most popular pages on our website.” Peta continued.“Simon is super flexible, highly responsive and really willing to help. He’s happy to talk about your customers’ needs and will work on ways to achieve these. We highly regard the working relationship with him” adds Nathan.