# Frequently Asked Questions

# User Experience

Pozi is a web application that runs in any desktop or mobile browser.

Pozi's responsive design enables it to work on any sized device. On large screens, it displays in landscape mode. On smaller screens such as phones, it displays in portrait mode, with the menu displaying under the map.

Pozi uses Progressive Web App (PWA) technology, enabling users to add Pozi to the home screen of their device, launch it and switch between it and other apps as if it were a native application.

You can configure what fields your users see by using the layer configuration options in QGIS. You can even modify the field names that your users see, as well as create virtual fields to display values derived or calculated from existing fields. This can all be done without modifying your data or setting up views in SQL Server.

# Configuration

We configure Pozi to suit the specialised needs of our clients. Requests for configuration changes can be lodged with our help desk. All configuration updates are included in the subscription.

Pozi Enterprise and Enterprise Cloud clients also have the ability to manage all their internal data connections via QGIS.

The Pozi Enterprise Cloud solution enables organisations to grant access to internal data to staff and external parties using Azure Active Directory.

# Deployment

We like to allow 3-4 weeks from receipt of a purchase order to a go-live date.

Talk to us about your requirements and priorities, and we can give you a more precise timeline.

# Support

We provide technical support via our helpdesk service to enable you to get the most out of Pozi and solve any technical issues. Email and phone support is included in the subscription.

Email support@pozi.com or call 03 9017 6850.

We also partner with specialist GIS support providers who can offer a full range of GIS support services, including Pozi customisation, QGIS training, technical consulting and more.

# Platform

Pozi's cloud architecture ensures fast performance, maximum stability, and unlimited scalability.

Pozi is fully hosted and managed on Amazon Web Services (AWS), served from an Australian-based data centre. The application is deployed to AWS Simple Storage Service (S3) and served by AWS CloudFront.

Pozi is fully compliant with https to ensure user privacy and compatibility with all major browsers. Pozi App is encrypted and authenticated using TLS 1.2/1.3, X25519, and AES_128_GCM.

As a serverless web application, Pozi is not vulnerable to server exploits. AWS Cloudfront provides protection from DDOS attacks.

We monitor the uptime of the Pozi application using Pingdom. Pozi maintained a 99.999% uptime over the last three years.

The Pozi web application is hosted on our cloud infrastructure on Amazon Web Services.

When the Pozi application loads in a user's browser, it fetches data directly from various public and private data sources to display it in the map.

For any layers you choose to publish to the public, the on-premise Pozi Publisher application synchronises the layers to the Pozi cloud infrastructure where it is accessible by the public.

In the Enterprise Cloud implementation, authenticated users are able to interact directly with the council's on-premise data via Microsoft App Proxy. Your layers and QGIS projects remain onsite.

Learn more

We embrace continuous development and deployment processes to ensure our clients have access to the latest version. Updated releases which include bug fixes, enhancements and new features are deployed several times per month. Any critical fixes can be deployed in a matter of hours.

See our list of some of the applications that Pozi integrates with here.

# Packages

The Enterprise Cloud package enables you to maintain and manage your organisation's data within its existing IT infrastructure while allowing authorised users to access internal data via their Microsoft account.

Enterprise and Enterprise Cloud packages both integrate with your on-premise data. However Enterprise Cloud enables staff to view internal data without needing to be connected to the corporate network. It also gives you greater control over which users can access which data.

Got more questions? Get in touch!